Top Tips: Researching customer service

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Customer service is a growing concern for many banks. They are placing more and more emphasis on serving their customers better, this is because they realise that the power lies with you. When researching which bank will give you the best service, it is advisable to:

  1. Speak to friends and family. Direct referrals are the most powerful and most reliable source of information. Your friends and family will tell you if they are happy with their banks service.
  2. Research using the internet. There is a wealth of information on the internet. Do be careful to not take everything you see and read as true. Individuals post their thoughts and comments on the internet and social media, read what they have to say about the banks you are interested in.
  3. Get in touch with Fincheck. Our website has heaps of information on each and every bank in South Africa. Read our Product Guide